An employee portal can be a very powerful tool. It can save company resources, increase employee engagement and expedite processes, but it must be created thoughtfully and with the end user in mind. Employee portals have become (watch out, here comes a software buzzword) robust! Truly though, employee portals are now far more than an access point to the employee handbook. Be sure to consider the following when designing your employee portal.
Offer Self Service
Although employee portals are expanding, their traditional core functions should remain IT and HR functions. When employees need to make a request or access information, they should be able to rely on the employee portal as the centralized hub. Now, the employee doesn’t have to track down emails, information, forms, etc. to accomplish a simple task. Furthermore, instead of reaching out to IT or HR, waiting a few business days for a reply and wondering what stage the inquiry is in, your employees can get things accomplished quicker and with fewer company resources.
Make It Mandatory
If you’re a business owner or leader, that part about using “fewer company resources” probably caught your eye. While custom software isn’t one of the cheaper things on the budget, the ROI can be pretty fantastic if created and deployed correctly.
At Volano, we create custom software that works for you. Your employee portal should be streamlining processes and saving company resources. There’s just one catch; your employees have to actually use it. To put this into perspective, a recent study reported that two thirds of the respondents say their employee portal has reduced the administrative burden on HR.
Don’t maintain antiquated systems for the folks who simply don’t want to create a log in or “figure it out.” Optimize your ROI by making certain functions of the employee portal mandatory. With a little training and patience, you can get more out of your software investment.
Populate It With Information Your Employees Care About
While the core functions of HR and IT should be a big part of your employee portal, it doesn’t have to be just the stuffy, corporate stuff. You can house information about company events, the calendar for the softball team, or employee recognition and rewards. Make it a fun, social place for employees to connect.
Make It Mobile
Did you know that here in the US we spend an astounding 4.5 hours each day on our phones? It doesn’t even sound possible, right? Well, it is. They’ve become an extension of our bodies. Currently, only 11% of employee portals offer mobile access despite the fact that those portals which do offer mobile access gain more than 2 times as much engagement. Your employees want barrier free access to information, they want mobile access. Ensure that your dollars are well spent by making mobile access a must for your employee portal.